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Shipping & Delivery

Shipping & Delivery Pricing

 

Signed for Royal Mail for small parcels (if available for your product) = £3.95+vat

National and International Delivery = £9.95+vat

 

Shipping & Delivery Procedure

 

Every order you place with us will be delivered direct to your front door, normally free of extra charges. We work in partnership with an international delivery company to ensure that your goods are delivered in pristine condition. Deliveries are arranged with you after the order has been placed via various communication methods including telephone and email and are made on weekdays from 9.00 am to 5.00 pm. We will do our best to deliver your items to you within 7 to 10 days unless it is stated differently in the product description or graphical notices for the item you are purchasing. Please read the product description and notices carefully for the correct delivery time for each item. If no specific time has been specified, we will deliver the item to you within 4 to 6 weeks (excluding bank holidays) from the date you receive confirmation that the order has been processed and payment has been taken.

We deliver all items at the same time, if you order more than one item; we will only delivery your items when all items have reached our dispatch warehouse. For Example: – If you order an item that states 4 to 6 weeks for delivery with an item that state a delivery time of 8 weeks, your whole order will be sent out within 8
weeks (excluding bank holidays).

We are also able to dispatch part of your order ahead of items that take longer to deliver, however it is up to you to contact us to arrange this. We are unable to deliver to the following areas: -

Channel Islands, Northern Ireland, Eire, Isle of Man, Isles of Scilly, Isle of Wight, BFPO (British Forces Post Office) addresses, Orkney, Shetland and the Scottish Isles.

We are also unable to deliver to the following postcodes starting with AB | BT | DD | GY | HS | IM | IV | JE | KW | PA | PH | PO30-42 | TR21 and ZE.

Please take heed of this as Digitall Comms will not be responsible for any delays or costs if the delivery address or postcode is ‘adapted’ to get the order through the system.

If you still require delivery to one of these areas, please call us and we may be able to help, however you may incur a small additional surcharge dependant on the actual delivery postcode.

Please contact a Customer Service Representative on 01274 602504 if you wish to organise any special requirements regarding your delivery, or to confirm any delivery charges or email us at sales@digitall-comms.co.uk.

If you are not in on the arranged day of the delivery, the courier will leave a card with a contact number for you to call to arrange a new delivery date. Where a delivery date has been agreed but you are not present to receive the delivery, we reserve the right to charge a minimum of £25 to cover part of the cost of the failed delivery and re-delivery. Please make sure you are able to take delivery on the day you have arranged to avoid any unnecessary delays or charges. If you need to cancel/re-arrange a delivery date, please do this by contacting us at least 48 business hours in advance of the scheduled delivery date to avoid any charges. We are unable to re-arrange deliveries within 48 hours of the scheduled delivery time.

Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available. Goods will be deemed to have been delivered once delivered to the specified address and Digitall Comms will not be liable to the customer for non-delivery of the Products. Digitall Comms does not need to satisfy itself that the person accepting delivery at the specified address is the customer (or authorized by the customer to accept delivery of the Goods). The Buyer is recommended to take receipt of the delivery personally.

Dates and times quoted for delivery are approximate only. Digitall Comms shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods. If the Products ordered by the customer are not available or discontinued and Digitall Comms is unable to deliver them to the Buyer within 60 days (or any other time limit agreed by the both Digitall Comms and the customer), Digitall Comms shall inform the customer of this; cancel the Contract; and reimburse any sums paid by the customer (or which has been paid on the customer’s behalf) under the Contract to the person by whom payment was made no later than 30 days after the due date for delivery of the Goods under the Contract minus a 2% handling fee to cover debit / credit card and PayPal admin costs.

All goods must be signed for by the person who paid for the items, or their appointed representative. We are unable to deliver to unattended premises or outside of customer addresses. We do not accept any blame or liability for customers removing or disposing of old goods prior to delivery. We do advise that customers only dispose of old goods after acceptance of the new goods been delivered. Deliveries made to business addresses will have the customers authority for anybody in the building to accept goods on the customers behalf. Digitall Comms will accept no responsibility once the goods have been signed for at the requested address.

IT IS VERY IMPORTANT THAT YOU OR ANYONE ELSE YOU HAVE ARRANGED TO TAKE DELIVERY OF YOUR ORDER HAS READ THIS PAGE AND IS CLEAR ON THE PROCEDURE FOR ACCEPTING DELIVERIES WITH RESPECT TO SIGNING FOR THE GOODS.

Deliveries made by national carriers will be delivered by one man and delivered to your front door. The services used will only deliver the ordered items to the front door of the designated delivery address. This means that if you reside in an apartment or a block of flats, the delivery driver will deliver to the lobby of the building only. Please understand that the logistics companies that offer a ‘next day’ service are not insured to enter private premises.

Before you sign for the item(s)

  1. For insurance purposes, it is very important that before you sign for your items, you check all external packaging for signs of damage. Signing for the items without any extra notes will mean you have accepted the goods “in good order”. Transport damages cannot be claimed at a later date if the delivery was signed for “in good order”.
  2. If there are signs of damage to the packaging, you MUST sign for the items as damaged. You MUST accept all items and call us straight away, we will then arrange for ANY DAMAGED items to be replaced.
  3. You are required to email photos of the damage before we can send out replacements. All photos must be capable of clearly showing the damage.
  4. You must count the number of items that you are signing for. If any items are missing, sign for them as MISSING, accept all offered items and please call us immediately (or at the maximum, 48 hours after delivery) on 01274 602504. We will then sort out replacing any missing items.
  5. Please do not sign for your items as ‘UNCHECKED’ as this no longer covers you as the customer for the insurance of the items.

We will not send you status update emails once your order has been processed, instead you will receive a ‘Dispatched’ email to confirm that the goods have left our warehouse. If you would like your order to be delivered before a specific time, please contact us 48 hours before delivery is set to take place.